Need to reschedule your course? No worries, we’ve got you covered. Here’s how to do it in a few easy steps:
Rescheduling your course
Step 1: Login to your GuardPass App and Tap view details or make a change
Step 2: Tap on "Reschedule Course"
Step 3: Choose whether to reschedule to a new date now or place your booking on hold
What's the difference?
Reschedule: Choose this option if you’re ready to immediately reschedule your course to a new date.
Need more time: Choose this if you need to put your course on hold for up to 6 months. Perfect if you’re not sure when you can attend next.
Step 4: Select a date that works for you and confirm your seat
Do I need to pay in order to reschedule?
Rescheduling is free if:
You are on the Gold/Platinum plan
Have not used both free attempts to reschedule
Are rescheduling at least 72 hours before the course
In any other case, the rescheduling fee will apply.
Can I upgrade my plan to reschedule for free?
You will be given an option to either pay the complete rescheduling fee, or upgrade your package to Gold when you reschedule.
There are no dates available or the available dates do not work for me
If the available dates are not fit for your schedule, please get in touch with us and our team will be happy to assist you