We understand that sometimes life gets in the way of your plans, and you might need to cancel your course. Here’s a quick guide to help you understand our cancellation and rescheduling policies and what options are available if you need to make a change.
Cancelling Your Course
We offer refunds in limited circumstances. If you need to cancel your course:
You must contact us by phone or email within 14 days of booking to request a cancellation.
We will refund your payment minus a £150 handling and administration fee.
Please note: If your course is scheduled to start within 14 days of booking, you cannot cancel and only rescheduling is an option.
If you need to cancel due to medical reasons, you must provide evidence (e.g., a doctor’s letter). If accepted, we will refund your payment minus the £150 handling fee.
Cancellation policy for discounted courses: For discounted courses, we operate a strict no refund and no cancellation policy unless we cancel the course, or you have substantial and relevant medical reasons (evidence required, such as a doctor’s letter).
Our Cancellation of Your Course
If we need to cancel your course, you are entitled to a full refund or a free reschedule. We will notify you as soon as possible, and you can choose between:
Accepting the new course arrangements,
Purchasing another course (we’ll adjust the price accordingly), or
Treating it as a cancellation and receiving a full refund.
Additional Options if You Can't Attend
If you can’t make it to your course, here are some flexible options:
Option 1:
Reschedule or Put Your Booking on Hold:
You can reschedule or hold your course with the same guidelines:
Notify us at least 48 hours before the course starts by phone or email, and pay the fee (if applicable).
You can reschedule for any available date within the next 6 months.
We allow up to two reschedules/Holds per booking.
If you do not attend within 6 months, a new booking is required.
Rescheduling/Hold fee:
Rescheduling is free on Gold/Platinum/Flexi+ and Premium plans if you notify at least 72 hours before your course date.
In any other case, a £170 fee will apply to reschedule or put your course on hold, regardless of the notice period.
Option 2:
Change the Name on the Booking: If you can’t attend, you can transfer your booking to someone else. Just let us know, and we’ll handle the details.
Still Have Questions?
If you’re unsure about cancelling or rescheduling your course, or if this article didn’t answer your questions, contact us via chat or phone—we’re here to help!